Answer all the questions in Chapter 13 below. The document should be more than 3 pages. Be thoughtful in your responses. a. Could Denny’s have managed its diversity issues better? Why or why not? b. Why do you think Denny’s is facing continuing discrimination lawsuits? c. Do the lawsuits indicate that Denny’s policies and practices are not working? Are there other explanations? d. If you were a consultant, what would you advise the company to do at this point?  e. Jim Adamson stated he would fire anyone who discriminated against or challenged his new policies. What message did this statement send to the employees? f. What impact do you think it had on employee morale and customer relations?  g. Was Jim Adamson effective in improving Denny’s diversity and public image? Why or why not? Part 2: Discussion Post review s Diversity Presentation. Investigate other frameworks. Which one will you frame your implementation and why? Here is the name of the book.Managing Diversity Author: Michalle E. Mor Barak Publisher: Sage Publications, Inc. Year Published: 2017 Edition: 4th ISBN: 13: 9781483386126 Chapter 13: The Inclusive Workplace: Level I Inclusion Through Diversity Within the Work Organization Inclusion Through Diversity within Work Organizations • Diversity within work organizations— • Relates to the organization’s internal relations with its own employees • Reflects the ‘micro’ system level—that of individuals and groups within the organization Mor Barak, Managing Diversity. SAGE Publications, 2017 2 Figure 13.1: The Inclusive Workplace: The Value Base for Level I Mor Barak, Managing Diversity. SAGE Publications, 2017 3 Figure 13.2: The Inclusive Workplace: The Practice Model for Level I Mor Barak, Managing Diversity. SAGE Publications, 2017 4 Inclusive Policies and Practices • Inclusive Policies and Practices: Diversity Policies and Practices that an organization can implement to create an inclusive environment • Management Leadership: senior management taking the lead in major diversity projects Mor Barak, Managing Diversity. SAGE Publications, 2017 5 Inclusive Policies and Practices • Education and Training: conducting seminars and workshops to increase diversity awareness and skill building, and to help employees understand the need for, and meaning of, valuing diversity Mor Barak, Managing Diversity. SAGE Publications, 2017 6 Inclusive Policies and Practices • Performance and Accountability: developing diversity action plans to meet the goals of specific business units and of the Organization and holding managers accountable by linking diversity performance to compensation Mor Barak, Managing Diversity. SAGE Publications, 2017 7 Inclusive Policies and Practices • Work-family Balance: offering flexible work arrangements to accommodate diverse needs and lifestyles of employees Mor Barak, Managing Diversity. SAGE Publications, 2017 8 Inclusive Policies and Practices • Career Development and Planning: establishing career development and planning initiatives for women and members of underrepresented groups to ensure fair promotion and to increase diversity representation in managerial level jobs Mor Barak, Managing Diversity. SAGE Publications, 2017 9 Level I Case Illustration: Denny’s Inc. • In the early 1990s, many accounts of denial of service, discrimination and mistreatment from African-Americans who visited Denny’s came forth. This resulted in two class-action lawsuits. Mor Barak, Managing Diversity. SAGE Publications, 2017 10 Level I Case Illustration: Denny’s Inc. • The accusations included repeated civil rights violations: –Requiring African-Americans to prepay for meals; –Limiting the number of AfricanAmerican patrons during certain times; Mor Barak, Managing Diversity. SAGE Publications, 2017 11 Level I Case Illustration: Denny’s Inc. –Denying complimentary “birthday meals” for African Americans; and –Forcing the removal of AfricanAmericans from its restaurants. Mor Barak, Managing Diversity. SAGE Publications, 2017 12 Level I Case Illustration: Denny’s Inc. • The problem was systemic, as evidenced by other practices. Denny’s had only one AfricanAmerican franchisee and had no minority suppliers in the early 1990s. Denny’s board of directors consisted almost exclusively of white men. Mor Barak, Managing Diversity. SAGE Publications, 2017 13 Level I Case Illustration: Denny’s Inc. Expensive Motivation for Denny’s • After paying $54 million to settle the lawsuits, Denny’s underwent major changes to improve the level of diversity within the company as well as to improve employees treatment customers. Mor Barak, Managing Diversity. SAGE Publications, 2017 14 Level I Case Illustration: Denny’s Inc. The New Face of Denny’s • Denny’s hired a new CEO, Jim Adamson, in 1995. Upon starting, Adamson create a chief diversity officer position filled by Rachelle Hood-Phillips. Mor Barak, Managing Diversity. SAGE Publications, 2017 15 Level I Case Illustration: Denny’s Inc. The New Face of Denny’s • Together they implemented many changes, including: methods to effectively measure and track diversity, initiatives to link diversity to a manager’s bonus; and implementing diversity trainings. Mor Barak, Managing Diversity. SAGE Publications, 2017 16 Level I Case Illustration: Denny’s Inc. The New Face of Denny’s • Hood-Phillips and Adamson also made substantial improvements in the diversity of employees by increasing the number of minority franchisees and increased its purchases from minority-owned suppliers. Mor Barak, Managing Diversity. SAGE Publications, 2017 17 Level I Case Illustration: Denny’s Inc. Questions for Discussion and Further Analysis 1. Could Denny’s have managed its diversity issues better? Why or why not? Mor Barak, Managing Diversity. SAGE Publications, 2017 18 Level I Case Illustration: Denny’s Inc. Questions for Discussion and Further Analysis 2. Why do you think Denny’s is facing continuing discrimination lawsuits? Do the lawsuits indicate that Denny’s policies and practices are not working? Are there other explanations? If you were a consultant, what would you advise the company to do at this point? Mor Barak, Managing Diversity. SAGE Publications, 2017 19 Level I Case Illustration: Denny’s Inc. Questions for Discussion and Further Analysis 3. Jim Adamson stated he would fire anyone who discriminated or challenged his new policies. What message did this statement send to the employees? What impact do you think it had on employee morale and customer relations? Mor Barak, Managing Diversity. SAGE Publications, 2017 20 Level I Case Illustration: Denny’s Inc. Questions for Discussion and Further Analysis 4. Was Jim Adamson effective in improving Denny’s diversity and public image? Why or why not? Mor Barak, Managing Diversity. SAGE Publications, 2017 21 Purchase answer to see full attachment Explanation & Answer: 4 pages Tags: employee morale policies and practices customer relations User generated content is uploaded by users for the purposes of learning and should be used following our company’shonor code & terms of service.