Read the scenario below and decide what communication problems are shown. There may be more than one.Then, write 1 paragraph (about 150-200 words) explaining the actions, using vocabulary/ideas from the textbook. Include necessary definitions of the vocabulary (prove you know and understand the idea) and include an example of the idea that is separate from the scenario below. what happened in story ? why he confuse ? where he going ? use nonverbal and other COM vocabulary 8 attachments Slide 1 of 8 attachment_1 attachment_1 attachment_2 attachment_2 attachment_3 attachment_3 attachment_4 attachment_4 attachment_5 attachment_5 attachment_6 attachment_6 attachment_7 attachment_7 attachment_8 attachment_8 COM 201 sem211 Assessment #1 Directions: Read the scenario below and decide what communication problems are shown. There may be more than one. Then, write 1 paragraph (about 150-200 words) explaining the actions, using vocabulary/ideas from the textbook. Include necessary definitions of the vocabulary (prove you know and understand the idea) and include an example of the idea that is separate from the scenario below. NOTE: You will need to use COM vocabulary on the assessment to get a good result. You can use your COM Textbook and any material on our LMS. (No other sources are allowed — and will be severely penalized.) Direct copying of any source is a violation of PSU regulations. Write your answer on a Word document and then submit it to the Turnitin link on the LMS. Your score is determined by this rubric (and converted to a % score). 4-5 Marks Answer shows both accurate recall and ability to interpret and apply the concept(s) and vocabulary – evidenced by originality, examples and paraphrasing 2-3 Marks Answer shows accurate recall of information, but little or no interpretation is made — inflexible -answer appears to be memorized or copied, vocabulary too general 1 Mark Answer shows partial recall or partial understanding – answer is incomplete or not focused on the right area — noticeably shorter than required 0 Marks Answer does not reflect understanding of the concept or the vocabulary needed to discuss the question Scenario: Bill, an American, was in London. He was looking for the tourist office, and he thought he had the correct building. But there were no signs for the offices inside. A British man was coming out of the building, and Bill asked him where the tourist office was. The British man said, ‘Take the lift to the first floor. The bloke up there can help you out.’ Then he quickly hurried off. Bill was confused. He was already on the first floor, so how could he ‘go’ there? And what was he supposed to go in? After wandering around the lobby of the building, he found a stairway and went up a floor. He thought about asking someone, but there were several men standing around, and he wasn’t sure who to ask. What was the communication problem? Human Communications COM 201 Chapter 3 Language and Meaning Language is… A collection of words, numbers and symbols — with ARBITRARY meanings — governed by rules, used to communicate. Language Has Rules Semantics the meaning of words… and message Syntax word order, grammar… Pragmatics language in social context *Phatic communication to establish mood of sociability… (without deep meaning) empty of real meaning Language and Culture are Intertwined (wrapped around each other) • Classical Arabic — vs: what you speak right now… Language Organizes and Classifies ‘Reality’ (Sapir-Whorf Hypothesis) — remember the tribe in the Amazon forest… Language is Arbitrary Language is Abstract denotative meaning ‘dictionary meaning’ connotative meaning ‘personalized (emotional) meaning’ words ‘stand for’ things, but they are not the same as those things SPOKEN LANGUAGE BARRIERS: Language to Avoid When Speaking • Gramatical Errors ‘irregardless of the fact that….’ • Slang too casual or inappropriate language ‘OK, ok. Keep your shirt on…’ • Clichés no pain, no gain… better safe than sorry… • Euphemisms * (restroom / toilet / ‘otearai’ (lit. the honored hand washing place) • Profanity (curses, bad words…) • Jargon * (medical terms, computer terms…) –every profession has its jargon • Regionalisms (similar to slang — local names for things… (soda, pop, tonic) • Discriminatory Language * *(against individuals or groups based on their gender, race, nation of origin, lifestyle, age…) Chairman, Salesman, fisherman, repairman — host/hostess, anchorman, stewardess… WAYS TO IMPROVE COMMUNICATION: How Can Language Skills be Improved? Descriptiveness Paraphrasing Describing observed behavior … ‘You look upset.’ * Restating the message you receive in your own words as feedback Operational Definitions How it’s made / what it does / how it works… Define your Terms What’s the difference between 4WD and All-Wheel Drive? Figures of Speech may be confusing… ‘I had butterflies in my stomach.’… Concrete Language words/statements that are specific Indexing (First-born children are more responsible than their younger brothers or sisters.) My younger brother is so unreliable! How about in your family? (Toyota cars are very reliable.) I really like my Toyota. What do you think of yours? Differentiate Between Observations and Inferences 1 The communication problem in Bill’s case is based on errors, poor listening skills, and confusion in statements from others and what they imply while communicating. This is a typical problem that may result from one’s perception of individuals based on relationships, collaborations, and cultural differences. Listening abilities form a big part of the communication process and allow one to easily comprehend what has been said by others. Bill has a challenge in comprehending messages and only hears them yet he cannot recall what was said which creates confusion on how he can et up the building. Bill has poor listening abilities which led him to miss phatic communication symbols which translated into his errors while trying to figure out what to do. The problem in the case also revolves around cultural contrasts which while bob seems confused, the non-verbal cues of descriptiveness do not send any message to those around him. While organizations offices are easy to locate lack of collaborative Ness (??) by people from different social backgrounds creates challenges I don’t get much meaning out of this answer… The focus is on the use of language — not poor listening, or relationships, or perception, or memory, or social… — etc. 9/25/21, 10:27 PM PHOTO-2021-09-25-22-25-38.jpg https://mail.google.com/mail/u/0/#inbox/FMfcgzGljvWPjKTRsfWFpmKWLDtclDWQ?projector=1&messagePartId=0.1 1/1 Abdullah W.S Alzeer – 218110320 COM 201 sem211 Assessment #2. Bill, he is an American man, he was in London so he doesn’t know the places there. He was looking for the tourist office to do something, and he thought he knew the building for sure, but he could not find it. Then he was looking for someone (The role of Physical Attraction) A British man was coming out of the building, and Bill asked him directly ‘where the tourist office was’ (using verbal communication) . The British man said, ‘Take the lift to the first floor. The bloke up there can help you out.’So (they had the same language). Language is the symbols, words, and numbers used to communicate.) Then he quickly hurried off. So the British man told to Bill the direction, but the British man say something in his slang language (lift instead of elevator, regionalism: using local names for things). Also word ‘bloke’ instead of men’ (Slang language: casual or inappropriate language). Bill is a bit lost. He was already on the first floor, so how could he got the office there? After wandering around the lobby of the building (Body Movement in Nonverbal Communication), he found a stairway and Bill went up a floor to ask anyone to help him. He thought about asking someone, but he saw several men(bloke) and he wasn’t sure who to ask. why? He could not speak shyly from (translating words into thoughts) the instructions of the British man. For example, an American business man went to London on a business trip, he was looking for an apartment. So he went to booking agency and he surprised that the agent could not understand his word ‘apartment’ which he used to express on what he was looking and realised later on that British people are using ‘flat’ word rather than ‘apartment’ and this create a conflict shows the (slang language). After that, the businessman started searching about a picture of the apartment for the employee to understand, that’s what’s it’s called (non-verbal communication). COM 201 sem211 Assessment #1 Directions: Read the scenario below and decide what communication problems are shown. There may be more than one. Then, write 1 paragraph (about 150-200 words) explaining the actions, using vocabulary/ideas from the textbook. Include necessary definitions of the vocabulary (prove you know and understand the idea) and include an example of the idea that is separate from the scenario below. NOTE: You will need to use COM vocabulary on the assessment to get a good result. You can use your COM Textbook and any material on our LMS. (No other sources are allowed — and will be severely penalized.) Direct copying of any source is a violation of PSU regulations. Write your answer on a Word document and then submit it to the Turnitin link on the LMS. Your score is determined by this rubric (and converted to a % score). DEADLINE: Thursday September 23 at 23:59pm. Work submitted late (even 1 second late) will NOT BE ACCEPTED!! 4-5 Marks Answer shows both accurate recall and ability to interpret and apply the concept(s) and vocabulary – evidenced by originality, examples and paraphrasing 2-3 Marks Answer shows accurate recall of information, but little or no interpretation is made — inflexible -answer appears to be memorized or copied, vocabulary too general 1 Mark Answer shows partial recall or partial understanding – answer is incomplete or not focused on the right area — noticeably shorter than required 0 Marks Answer does not reflect understanding of the concept or the vocabulary needed to discuss the question Scenario: Bill, an American, was in London. He was looking for the tourist office, and he thought he had the correct building. But there were no signs for the offices inside. A British man was coming out of the building, and Bill asked him where the tourist office was. The British man said, ‘Take the lift to the first floor. The bloke up there can help you out.’ Then he quickly hurried off. Bill was confused. He was already on the first floor, so how could he ‘go’ there? And what was he supposed to go in? After wandering around the lobby of the building, he found a stairway and went up a floor. He thought about asking someone, but there were several men standing around, and he wasn’t sure who to ask. What was the communication problem? • Perception(IT IS ACTIVE ) :He thought he had the correct building ‘physiological factors’. • Language has rule:Pragmatic: it is a different word which the society usually use with the same meaning , American use word ‘elevator’ and British use word ‘left’, and they are the same meaning. • Descriptiveness :’He was confused’. • Language has rule:-missing phatic communication . • Ways to improve your communication :- Operation Definition : When Bill was in London , he was looking for tourist office. ‘He thought he was correct for the building’ , that was a perception precisely ‘physiological factors’. Bill was asking the British man, and there was ‘Pragmatic’ when he said take the lift to the first floor , because in American society they know first floor is lobby , and they don’t say left they say elevator. When he was confused , he doesn’t know what supposed to do. Bill has miss phatic communication, because of the society and what he wants to do. Bill was thinking what to ask and what he should say, this could operation definition to improve his skill. In the same case , I was in Manchester for studying. I Asked my teacher for a bathroom, and he was wondered what a bathroom is , then he knew that I was asking for a toilet. I asked another man in the street for a grocery store , he was very confused , then later when I tilled supermarket, he understand what I meant. Mujil Alfaraj 219110441 Purchase answer to see full attachment Tags: communication skills Communication problems COM vocabulary Regionalisms User generated content is uploaded by users for the purposes of learning and should be used following Studypool’s honor code & terms of service.