Choose one of the change management models discussed in the chapter—Lewin’s Force Field Analysis, Lewin’s Three-Step Change Process, or Kotter’s Eight Steps for Leading Change.
Reflect on a real-life situation from your personal, professional, or observed experience in a healthcare setting where change was implemented.
Describe the situation briefly: What was the change? Who initiated it? What was the goal?
Analyze how the model you chose was applied (or could have been applied) in this situation:

Which steps or aspects of the model were evident?
Were there specific strategies that effectively addressed or could have addressed the resistance to change?
What were the outcomes or potential outcomes if the model had been fully applied?

Discuss what lessons can be learned from this experience in terms of change management in healthcare.