Training Needs Assignment Part 2
The company under consideration is Crowe Global, a multinational professional service network located in New York, US. It is the eighth largest accounting network globally with more than 220 firms. It offers services like audit, tax, consulting, financial advisory, and enterprise risks. The main training issue is unsatisfactory performance. The organization needs to address this to strengthen its competitive advantage and attract potential stakeholders. The unsatisfactory performance is mainly from the auditing department due to the recent graduates that were hired. Therefore, the training will be directed to them. These graduates fail to meet the outlined targets, serve few clients, and are full of errors. The questionnaire will be utilized to determine the scope and extent of training and the time and resources needed.

Training Outcome

The main problem is unsatisfactory performance. At an organization level, the training will solve the problem by increasing the client base. Through training, the organization will be able to serve more clients or companies due to the increase in speed and accuracy. Secondly, training will contribute to the increase in organization sales due to serving more clients, fewer errors, and limited time spent on each task. Thirdly, it will enable the organization to attract potential stakeholders and new clients because of satisfactory work, therefore, increasing performance.

The expected performance of the group/individuals

The training will greatly impact the fresh graduates in various ways. First, it will enhance their speed, therefore attaining the company target on the number of clients to serve monthly, contributing to high performance. In relation to that, training will reduce the number of periods/ time spent on each task. Besides, as a result of training, the employees will have reduced errors and corrections. This will contribute to satisfactory work, the attraction of potential clients, and reduced time in working on a single assignment.

The training will also boost employees’ understanding and application of theoretical auditing concepts. This will contribute to polished and high-quality work. Besides, as a result of training, the fresh graduates will learn new concepts, increase their knowledge, and get a practical view of the concepts which are effective in boosting their performance.

Identification of performance gaps and how training can help close the gaps.

One of the performance gaps is an inadequate understanding of the application of auditing concepts in real situations. The graduates have the knowledge of auditing concepts but fail to understand how to effectively apply them in tasks assigned. Training can help close this gap by practically demonstrating how the main concepts of auditing are applied in real situations to accomplish their duties.

The training is also intended to address the performance need of accuracy. The duties done by the new employees over this period have been full of errors and a lot of corrections. The errors are mainly caused by IFRS concepts. The training will help in elaborating and simplifying the IFRS concepts applications to employees and illustrating where each is applied.

The other gap is on the speed or the time spend on each task. The graduates spend more time on a single task and fail to meet the monthly targets. This is as a result of more time in relating the auditing theories to the real task. Training can solve this by relating the theoretical concepts to their duties, therefore, creating more understanding eventually reducing the time spent.

References

Stanley C. Ross. (2019). Training and Development in Organizations: An Essential Guide For Trainers. Routledge.