This is a special edition of an established title widely used by colleges and universities throughout the world. Pearson published this exclusive edition for the benefit of students outside the United States and Canada. If you purchased this book within the United States or Canada, you should be aware that it has been imported without the approval of the Publisher or Author.
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The tenth edition of Systems Analysis and Design presents the latest systems development methods, techniques, and tools in a clear, concise, and engag- ing manner. Designed to help the reader visually capture a system, the book demonstrates how meaningful information systems can be created through the creative application of concepts and rules.
The book also presents the following pedagogical features that enable stu- dents to apply key concepts to real-world situations:
Consulting Opportunities are minicases that address and encourage in-depth discussions of significant and emerging topics in information systems.
Stylized visual aids such as conceptual diagrams, computer displays, and paperforms are designed to aid students in understanding complex subject matter.
HyperCase 2.10 is Web-based, interactive software that presents an original vir- tual organization in a colorful, three-dimensional graphics environment that allows students to immerse themselves in organizational life.
HyperCase Experiences are challenging exercises in each chapter that help students solve difficult organizational problems such as the development of new systems, the merging of departments, the hiring of employees, security, ecommerce, and disaster recovery planning.
Kenneth E. Kendall Julie E. Kendall
Systems Analysis and Design
TENTH EDITION
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1 SYSTEMS, ROLES, AND DEVELOPMENT METHODOLOGIES 1.1 Healthy Hiring: Ecommerce Help Wanted 41
2 UNDERSTANDING AND MODELING ORGANIZATIONAL SYSTEMS 2.1 The E in Vitamin E Stands for Ecommerce 59 2.2 Where Theres Carbon, Theres a Copy 78 2.3 Pyramid Power 79
3 PROJECT MANAGEMENT 3.1 The Sweetest Sound Ive Ever Sipped 88 3.2 Veni, Vidi, Vendi, or, I Came, I Saw, I Sold 100 3.3 Were Off to See the Wizards 104 3.4 Food for Thought 109 3.5 Goal Tending 126
4 INFORMATION GATHERING: INTERACTIVE METHODS 4.1 Strengthening Your Question Types 146 4.2 Skimming the Surface 149 4.3 A Systems Analyst, I Presume? 155 4.4 The Unbearable Questionnaire 159 4.5 Order in the Courts 162
5 INFORMATION GATHERING: UNOBTRUSIVE METHODS 5.1 Trapping a Sample 174 5.2 A Rose by Any Other Name…Or Quality, Not Quantities 176
6 AGILE MODELING, PROTOTYPING, AND SCRUM 6.1 Is Prototyping King? 195 6.2 Clearing the Way for Customer Links 198 6.3 To Hatch a Fish 204 6.4 This Prototype Is All Wet 206
7 USING DATA FLOW DIAGRAMS 7.1 Theres No Business Like Flow Business 249
8 ANALYZING SYSTEMS USING DATA DICTIONARIES 8.1 Want to Make It Big in the Theatre? Improve Your Diction(ary)! 267
9 PROCESS SPECIFICATIONS AND STRUCTURED DECISIONS 9.1 Kit Chen Kaboodle, Inc. 280 9.2 Kneading Structure 284 9.3 Saving a Cent on Citron Car Rental 289 9.4 A Tree for Free 293
CONSULTING OPPORTUNITIES
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10 OBJECT-ORIENTED SYSTEMS ANALYSIS AND DESIGN USING UML 10.1 Around the World in 80 Objects 302 10.2 Recycling the Programming Environment 312 10.3 Developing a Fine System That Was Long Overdue: Using Object-Oriented Analysis
for the Ruminski Public Library System 332 10.4 C-Shore++ 335
11 DESIGNING EFFECTIVE OUTPUT 11.1 Your Cage or Mine? 344 11.2 A Right Way, a Wrong Way, and a Subway 346 11.3 Should This Chart Be Barred? 349 11.4 Is Your Work a Grind? 357 11.5 A Field Day 362
12 DESIGNING EFFECTIVE INPUT 12
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