View a step-by-step video tutorial on Windows troubleshooting. Visit the following website, which hosts a variety of videos on Windows troubleshooting topics:
Link to choose TOPIC:
www.top-windows-tutorials.com/windows-troubleshooting (Links to an external site.)

SELECT A TOPIC from the list that interests you. View the video for that topic, and if possible, try out the troubleshooting tool illustrated in the video.
Finally, write a 2 paragraph (4 sentences each paragraph) report you can share with your colleagues that answers questions such as the following:

What is the purpose of the tool illustrated in the video? What problem(s) does it solve?
How does a support specialist access the tool? Describe the steps.
Describe how the tool indicates that either a possible problem exists or that none exists.

Use file extension:  .doc   OR    .docx