Business Etiquette Throughout the Organization. After reading Business Etiquette throughout the Organization, explain, through your own experience, why it is important to use the communication practices the author has described. In your response, address the following: Describe which of the top 10 ‘dos and don’ts’ is most challenging for you. Explain why it would be important for you to improve any areas that you deem challenging, based on importance of effective business communications. Describe the benefits and include a minimum of one scholarly and/or credible source to support your response. BUSINESS ETIQUETTE THROUGHOUT THE ORGANIZATION Price, Eric . Hispanic Engineer and Information Technology ; Baltimore Vol. 29, Iss. 2, (Fall 2014): 15-16. ProQuest document link ABSTRACT What is business etiquette? Business etiquette is the behavior that is expected by employees in the business environment. First impressions are critical in a business environment, because they tell others a lot about you. These impressions may or may not be accurate and can be conveyed verbally, such as your answers given during the interview process, or nonverbally, such as the way that you dress. Here are the top 10 “dos” and “don’ts” for job seekers and new employees in the business environment. 6. Communication is key. Proper communication techniques are crucial to success. In the business world, it is important to be aware of the communication methods. These include the telephone, voicemail, and email. In today’s business world, telephones and cellphones allow us to contact others immediately, so we are constantly “on call.” In the workplace, meetings, projects, and bosses prevent us from talking to others. It is important to quickly state your reason for calling. When calling a co-worker who does not answer, it is good business practice to leave a message that addresses who you are, when you are calling, why you are calling, and if there is some followup action. Leaving a message such as, “Hey, it’s me in accounting. Call me,” does not give the receiver enough information to reply. An appropriate detailed message would state, “Hi Dave, this is Henry in accounting, and I am calling you on Wednesday, May 7, 2014 at 11:30 am. I have a question about your reimbursement request from last week that you submitted. The hotel has charged you for 3 nights and your request states 2 nights. Give me a call to discuss. My extension is 134.” 8. Choose your words wisely. Be aware of what you say to others. The use of nonstandard or informal words can alter the intended message meaning. Some common examples include the word “irregardless” instead of “regardless” and “ain’t” instead of “is not” or “are not.” Being aware of and correcting these common mistakes will quickly set you apart from others, giving you an advantage when senior executives are looking to promote an employee who can properly represent the organization. FULL TEXT In the workplace, what you don’t know can definitely hurt you. Business etiquette and manners play an important role in the relationship building process. These unstated rules are in place to respect and protect time, people, and processes. When you understand the rules and expectations, you gain greater confidence and assertiveness as you navigate organizational politics and develop key connections. What is business etiquette? Business etiquette is the behavior that is expected by employees in the business environment. First impressions are critical in a business environment, because they tell others a lot about you. These impressions may or may not be accurate and can be conveyed verbally, such as your answers given during the interview process, or nonverbally, such as the way that you dress. Here are the top 10 “dos” and “don’ts” for job seekers and new employees in the business environment. 1. Come prepared. The first time that you may meet someone face-to-face in a business setting is the job interview. The best advice for any interview is to come prepared. This should include researching the company, dressing the part, and preparing your resume as well as your answers to the questions that the interviewer may PDF GENERATED BY PROQUEST.COM Page 1 of 4 ask. 2. Do your research. Researching the company is a necessity when preparing for an interview. Your research should give insight into what others thought. Websites, such as Glassdoor, LinkedIn, and HR.com, list reviews from employees and can give a view of the company culture. Visit the company website to understand the organizational branding, how they see themselves, what is their mission statement, and structure. These are important elements that can tell help you determine if the organization is a good fit for you. 3. Make the right impression. First impressions say a lot and none more than your appearance. Observers will draw conclusions about you before the first word is spoken. When choosing your attire for the job interview, contemplate selecting conservative apparel. Plan your outfit a few days before to determine that you have the right tools to convey the right impression. Take into account to remove excessive jewelry, polish shoes, choose clothes that fit the company culture, color coordinate, and comb your hair an appropriately for the business environment. 4. Sell your brand. Your resume lists previous work experience and you want to stand out in a positive way. When discussing your experience, use examples that support your achievements or show career growth. You can never have too many examples. When preparing your answers, consider questions that may seem unrelated or unimportant to the resume. These include strengths or weaknesses, how would you tell your boss if you disagree, tell me about a time that you suggested a new idea, what would co-workers say about you, or what is the last good book that you read? The interviewer’s aim is to determine whether the candidate is a good fit for the company as well as qualified. 5. Practice, practice, practice. Practicing your interview skills will allow you to focus on your answers. Ask a family member or friend to perform a mock interview so that you can get a feel for the process and how to shape responses. Your answers should focus on what you can bring to the company. Your closing statement should focus on you linking yourself to the company which will allow the interviewer to visualize you as part of the company. 6. Communication is key. Proper communication techniques are crucial to success. In the business world, it is important to be aware of the communication methods. These include the telephone, voicemail, and email. In today’s business world, telephones and cellphones allow us to contact others immediately, so we are constantly “on call.” In the workplace, meetings, projects, and bosses prevent us from talking to others. It is important to quickly state your reason for calling. When calling a co-worker who does not answer, it is good business practice to leave a message that addresses who you are, when you are calling, why you are calling, and if there is some followup action. Leaving a message such as, “Hey, it’s me in accounting. Call me,” does not give the receiver enough information to reply. An appropriate detailed message would state, “Hi Dave, this is Henry in accounting, and I am calling you on Wednesday, May 7, 2014 at 11:30 am. I have a question about your reimbursement request from last week that you submitted. The hotel has charged you for 3 nights and your request states 2 nights. Give me a call to discuss. My extension is 134.” 7. Social media influence. Many business professionals are using email or texting for responses that can be briefly answered. Proper electronic etiquette requires that you are comfortable with the message content and the format is appropriate for the setting. With the prevalence of social media and text messaging abbreviations, keep in mind that responding to your boss’s inquiry about the whereabouts of a co-worker with, “I.D.K.” is not an appropriate response. Be mindful that companies can keep conversations for years, which includes telephone, text, and emails. These formats can be backed up and stored on servers or company main frames for years. Something written in haste or as a joke early in your career could be the stopping block for your career advancement in the organization. 8. Choose your words wisely. Be aware of what you say to others. The use of nonstandard or informal words can alter the intended message meaning. Some common examples include the word “irregardless” instead of “regardless” and “ain’t” instead of “is not” or “are not.” Being aware of and correcting these common mistakes will quickly set you apart from others, giving you an advantage when senior executives are looking to promote an employee who can properly represent the organization. PDF GENERATED BY PROQUEST.COM Page 2 of 4 9. Remember the name. When meeting new people, it is important to remember his or her name. This can be difficult when being introduced to several people at the same time. An easy method is to repeat the person’s name when saying hello. With group introductions, break them up one by one. For example, instead of saying “Hi Kelly, hi Karen, Bob, Sam,” focus on each person individually. Start with “Kelly, it is nice to meet you. Hello, Karen, it is nice to meet you, too.” 10. The art of the handshake. Believe it or not, your handshake can define you. The handshake is an intimate exchange between two people and can tell the other person about you. For example, a loose grip can make you seem uninterested while a strong grip can make you seem overly aggressive. Grip the other person’s hand firmly, shake three times, and let go. Stand at arm’s length. If you need to lean in or take a step back while shaking someone’s hand, then you are not at arm’s length. The hands should be web to web and palm to palm. Make sure to have eye contact when shaking someone’s hand. This may seem like a lot to be aware of yet it is a useful skill for everyone. Sidebar Etiquette and good manners are an important part of relationship building. social interactions and attitudes impact business success. AuthorAffiliation by Eric Price [email protected] DETAILS Subject: Business etiquette; Work environment; Guidelines; Job hunting Ethnicity: Hispanic Publication title: Hispanic Engineer and Information Technology; Baltimore Volume: 29 Issue: 2 Pages: 15-16 Number of pages: 2 Publication year: 2014 Publication date: Fall 2014 Section: Corporate Life Publisher: Career Communications Group, Inc. Place of publication: Baltimore Country of publication: United States, Baltimore Publication subject: Hispanic, Occupations And Careers, Engineering PDF GENERATED BY PROQUEST.COM Page 3 of 4 ISSN: 10883452 Source type: Magazines Language of publication: English Document type: Feature Document feature: Photographs ProQuest document ID: 1680233184 Document URL: https://www.proquest.com/magazines/business-etiquette-throughoutorganization/docview/1680233184/se-2?accountid=32521 Copyright: Copyright Career Communications Group, Inc. Fall 2014 Last updated: 2015-05-12 Database: ProQuest Central Database copyright ? 2021 ProQuest LLC. All rights reserved. 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