Question 1 of 20
People spend a considerable part of their working day _________ with others. One of the findings of the early work activity studies (Burns, 1954, 1957; Horn and Lupton, 1965), echoed more recently by Oshagbemi (1988), is that managers and others consistently underestimate the amount of time they spend
A. relating
B. hiding from
C. talking about
D. misunderstanding
Question 2 of 20
_________ is a core competence. People who cannot _______ cannot relate. Nichols and Stevens (1957) estimate that 45 per cent of all communication time is spent __________ compared with 30 per cent speaking, 16 per cent reading and 9 per cent writing. Despite the fact that people spend so much time __________, few ever receive any formal training on how to __________ effectively.
A. Talking
B. listening, listening
C. Observing
D. selling
Question 3 of 20
__________ __________is the kind of listening people engage in for pleasure. It might occur when listening to poetry or children playing.It involves the listener seeking out signals or messages that she wants to hear.
A. Corrobative listening
B. Demonstrative listening
C. Appreciative listening
D. Explanative listening
Question 4 of 20
Being aware of one’s own _________ _______ can help a person listen more effectively.
A. personal filters
B. great ideas
C. careful observations
D. sound beliefs
Question 5 of 20
The _______ __________ offers a set of pointers to the kinds of behaviour that communicate a sense of presence to the speaker. These need not always be adhered to strictly. They are not rules, rather they are reminders of the importance of non-verbal behaviour. The listener?s body is a vehicle for communication and she should constantly be aware of all the cues and messages she is sending.
A. next chapter
B. holy books
C. SOLER mnemonic
D. summer memories