Question 1
When actual performance falls outside an acceptable range of variation, it is termed a(n) ________. 
significant deviation
acceptable deviation
large deviation
insignificant deviation
Question 2
This is the primary reason for why managers often travel long distances to have a face-to-face meeting with someone. 
Most communication is done through body language.
It shows respect.
Other forms of communication have security concerns.
It communicates a sense of power, rank, and mobility.
Question 3
Value is any aspect of a product that customers ________ in the product. 
notice
want to see
will pay for
like or admire
Question 4
The great advantage of a written message is that it ________. 
is unambiguous
is informal
provides a permanent record
is easy to provide feedback for
2 points
Question 5
U.S. managers tend to rely on this style of communication. 
formal and written
verbal and informal
verbal and formal 
informal and unwritten