1) Explain why group roles and the stages of group development are so important in developing a high performance team. (chapter 11)

2) Choose one of the major laws that have affected employees’ rights (Civil Rights Act of 1964, Americans with Disabilities Act of 1990, etc.) and explain how the law benefits employees as well as the organization as a whole. (chapter 12)

3) Explain the various methods of communication within an organization and the pros and cons of each. Also explain which method you prefer to use and why. (chapter 13)

4) Why is operations management a critical component to management in the 21st century? Provide an example in your response. (chapter 14)