1. Describe the benefits of data warehousing and business intelligence at Norfolk Southern.
2. What did the company do right that has led to the successful deployment of data warehousing and business intelligence within Norfolk Southern?
3. What has promoted the spread or growth of data warehousing and business intelligence within and across Norfolk Southern over time?
1. Why didnt the California Franchise Tax Board do this type of data mining in 1980 or 1990?
2. How well did managers at the Filing Compliance Bureau address technical challenges?
3. How well did managers at the Bureau address various political and social challenges?
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