BUS111 Journal of Service Experience #1
Journal of Service Experience #1
Due Friday by 11:59pm Points 75 Submitting a text entry box or a file upload
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.Journal of Service Experiences (individual) 75 points
journal_Sample_BUS111_2013.docx
For this assignment, you will be asked to complete a form report concerning two service encounters that you experience during the term. These reports will be more than just descriptions. They will require a formal analysis of the service quality experienced. You will submit each report on iLearn. Your report should be between 2-3 pages in length.
Submitted on due date after class [-20 pts] after due date [-50 pts].
The purpose of this assignment is for you to understand and evaluate service encounters from your perspective as a customer. We all have a number of such encounters each week, including (but not limited to) restaurants, banks, airlines, dry cleaners, doctors, dentists, libraries, travel agencies, phone companies, auto mechanics, and copy centers. Each form will correspond to one service encounter submitted via iLearn. Be sure to completely answer the questions on the form.