Technology Management- A CIO Perspective

Tom Gill

CIO Perspective – Agenda

People make it happen

Process is key

Technology enables transformation

There are challenges!

Q&A

People – IT Roles

Project Manager

Business Analyst

Business Intelligence Analyst

Data Scientist

App Developer

Dev Ops Engineer

Database Administrator (DBA)

System and Storage Administrator

Network Engineer

Information Security Analyst

Service Desk Engineer

People – IT Partnerships

With business unit and business functional leadership

With every end user

With external suppliers and customers

With strategic IT vendors

People – CIO Leadership

Chief Information Officer – typically a Vice President

CIO provides the strategy, direction and resources to IT team and business

CIO should then empower

CIO is there to help “steer” projects and personally assist when needed

Process – Consistent IT Process is Critical

Projects methodology – Globally consistent business case, phase definitions and deliverables are important to project execution

Support – Consistent support models help reduce incident and problem frequency and response time

System configuration – Common WW client system image and support process ensures employee uptime and productivity

Standards – Adoption of ITIL may help depending on maturity and size of organization

Process – IT Facilitates Business Process Transformation

Business process change is a partnership between Business Analysts and process stakeholders

Processes include quote to cash, procure to pay, hire to retire, etc.

Stakeholder roles include WW process owners, process leads and change champions

Enterprise architecture helps make most efficient use of resources

Essential to avoid “departments gone wild”

Reduces redundancy

Ensures scalability and security

Drives process and system integration including single source of truth

Process – IT Governance Focuses on Highest Return on IT Investment

Demand for new IT systems and services exceeds budget and human capital

Thousands of solutions and great ideas

Every investment needs a business case

Problem to be solved

Solution alternatives

Cost / benefit calculation – ROI

Tough prioritization decisions are made regularly

IT strategy follows business strategy!

Technology – Common Apps

Enterprise Systems

SAP

Oracle

Emerging cloud solutions

Sales, customer support and Marketing – Salesforce.com a leader

Collaboration and productivity

Microsoft Office, Sharepoint and Skype

Google Apps

Hundreds of other departmental apps

Technology – IT Infrastructure

Network components include WAN, LAN, WiFi and Internet enabled with switching, routing, firewalls and access points – Cisco is a leader

Data center solutions include compute capacity, storage, virtualization – Dell, EMC, NetApp and VMWare are leaders. New storage vendors are emerging

Cloud services are ubiquitous

Software as a Service, Platform as a Service and Infrastructure as a Service

Salesforce.com is an early entrant for SaaS – thousands have followed

Amazon, Rackspace and Google are leaders for PaaS and IaaS

Audio Visual has become a key IT service area including trade show Kisoks, conference room tech, auditorium and virtual meetings support a distributed global workforce

Technology – Devices

BYOD vs. company provided

Laptops and Macs

Smartphones keep us connected and help with balance

Tablets have unique use cases

Event and trade show kits

CIO Perspective – Challenges

Demand for services exceeds supply – governance and tough decisions are needed

Pressure to spend within budget and meet spending benchmarks

Information security and protection of intellectual property, customer and employee information

Globally consistent processes and systems

“Shadow IT” roles and activities

Hiring and retaining talented people!