NY Care Information Gateway Case Study
Review case study and answer the questions below.
• 1-2 pages typed • 25 Points• Due 12/27
Questions:
Question
Points
Grade
Briefly describe the organization, setting, situation, who is involved, who decides what, etc.
3
What is the objective of the case Study?
3
What are the key tactics used to engage patients? Why do you believe the tactics worked?
4
Specifically identify the majorand secondary problems. Whatare the real issues?
4
Discuss some of the challenges that were faced because of high turnover?
3
Why is “breaking the glass” process effective and has it brought optimal results?
4
Evaluating the system- how would you measure success? There must be measurable goals put in place with the recommendations.
4
Total
2